The Pendulum Group's leadership team brings more than 20 years of project management and consulting experience in healthcare revenue cycle, EMR/EHR systems, and third-party vendor management, with credentials including a Bachelor’s degree in Health Care Management / Health Information Systems, an MBA, an MHA, PMP certification, Certified Lean Six Sigma Black Belt, and Epic Hospital Billing certification.
Core expertise
Unfamiliar with a term below? See the Epic revenue cycle glossary.
- Deep Epic experience across Revenue Cycle applications (HB, PB, Cadence, Prelude, Grand Central, MyChart, HIM, Healthy Planet, Wisdom), including full implementations, upgrades, optimization, and Epic Refuel initiatives
- Operational readiness planning, governance structure design, and cross-functional stakeholder leadership across IT, clinical, and financial teams
- Vendor and third-party integration management, including Experian, Waystar, Change Healthcare, 3M, Cerner, and McKesson
- Program management office build-out, budgets up to $200M, and teams as large as 60 people
- Broader healthcare systems background spanning Medicaid MMIS, Medicare Advantage, PBM operations, ICD-10 transitions, and HIPAA compliance projects
Recent delivery contexts
- Epic Refuel & operational readiness for a large health system, including performance benchmarking to tailor and stabilize the effort
- Epic Upgrade planning and execution, coordinating version-migration readiness across revenue cycle applications, testing, and stabilization
- Community Connect rollout and Epic revenue cycle upgrade (ADT, PB, HB, HIM, Cadence, Tapestry) unifying the EHR across a multi-facility community hospital network
- ICD-10 revenue cycle leadership for a five-hospital health system with more than 1,200 beds and roughly $2 billion in scope, bringing clinical and financial systems to compliance
- Epic Revenue Cycle and ambulatory integration strategy supporting a healthcare merger
- Community Connect program management, supervising a team of 40